Going the Extra Mile

If there's one thing I've learned, it's that in this business it's important to give more than you promise.

Over deliver on what you say you will do.

If you quote a flat rate for services based on a certain length of time, stay longer.

Don't be in a hurry. Get the job done. Be a perfectionist.

I stayed an extra 3 hours on a full day project. I did not up my price as I felt it was smarter to "over deliver".

It paid off too. My client was so grateful, she paid me an extra $250 as a bonus.

Focus on the client's needs, not your own. You'll go farther in the long run.